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Training Courses

"In Training, there is no winning or losing. There is only learning"                 

Employee training encompasses any form of instruction or activity aimed at imparting new skills to employees or enhancing their existing skills and performance. This may include providing safety training for the entire staff, acquainting new hires with the intricacies of their roles, or educating existing employees on the usage of new technology.

While some may use 'employee training' interchangeably with 'employee development,' it is important to note that there are subtle differences. Training typically involves the introduction of new skills or the refinement of existing ones and is often a relatively short process. On the other hand, development entails a more comprehensive, long-term approach. For instance, the provision of a new office tablet and instruction on its operation falls under training, whereas sending an employee to pursue an online course or obtain certification to enhance their current skills aligns more with employee development (Refer CTD Development Courses).

Employee training serves to benefit both employees and organizations by fostering improved company culture, heightened productivity, and a host of other advantages. In turn, this can lead to reduced turnover rates, amplified organizational sales, and heightened employee satisfaction and work-life balance.

We at CTD encourage you to explore some of CTD’s specific stand-alone courses and comprehensive training programs for further insights.

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Contact Center Training

April 2024 -  March 2025​

Call center training equips agents with essential skills and knowledge to effectively handle customer calls. Training topics include comprehensive or stand-alone programs on product awareness, communication strategies, problem-solving, and adversity management. This ensures that agents consistently deliver outstanding service that aligns with your brand's mission and culture.

Competent agents have a profound impact on a company's success and its rapport with customers. Some of the benefits of training include:

1. Enhanced Agent Morale and Retention

2. Elevated Customer Satisfaction

3. Upkeep and Enhancement of Brand Reputation

Call Center or BPO Training Sessions

Coaching, Training & Development

CTD Services - Coaching, Training & Development

 

+91 9840152294

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INDIA

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